Terms & Conditions

  1. INTRODUCTION
    1. These Terms and Conditions (“Terms”) govern your use of or access to our website at and any information, services, contents, functionalities, products or features that form part of our website as offered and/or operated by us, Red House Holdings Pte. Ltd. (referred to herein as “we”, “us” and “our”). “You” and “your” refers to any person and/or entity accessing and/or using our website. These Terms constitute a binding agreement between you and us.
  2. OWNERSHIP
    1. We and, where applicable, our licensors, own our website and all its contents, including any and all of its modules, the arrangement and compilation of content, all trademarks and logos, information, text, graphics, button icons, audio and video clips, digital downloads, data compilations, software displayed on or used in connection with our website (collectively the “Content”). You acknowledge and agree that you have no right, title or interest (including without limitation all copyright, trademarks and all other intellectual property rights) in any of the Content and will not challenge our ownership or right to use the Content.
  3. USE OF WEBSITE
    1. We and, where applicable, our licensors, own our website and all its contents, including any and all of its modules, the arrangement and compilation of content, all trademarks and logos, information, text, graphics, button icons, audio and video clips, digital downloads, data compilations, software displayed on or used in connection with our website (collectively the “Content”). You acknowledge and agree that you have no right, title or interest (including without limitation all copyright, trademarks and all other intellectual property rights) in any of the Content and will not challenge our ownership or right to use the Content.
      1. You shall not , except as permitted under applicable law, modify, adapt, translate, decompile, alter, disassemble, reverse engineer or create derivative works from any Content or copy, reproduce, republish, upload, post, transmit, distribute or otherwise communicate or caused to be displayed to the public any Content without our prior written permission. However, you may download, display and print the materials displayed on our website for your personal, non-commercial use in accordance with these Terms;
      2. You shall not use our website and/or any Content to violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices;
      3. You shall not employ misleading e-mail addresses or falsify information in the header, footer, return path, or any part of any communication, including short message services (SMS) and/or electronic mails (e-mails), transmitted through our website;
      4. You shall not use any “robot,” “spider”, “crawler” or other automated device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on our website, in any case without our prior written permission;
      5. You shall not take any action or otherwise use any device, software or routine to interfere or attempt to interfere with the proper working and operation of our website including, but not limited to, “flooding” of networks, deliberate attempts to overload a service provided on our website, attempting to “crash” us and taking any action that imposes an unreasonable or disproportionately large load on the services provided by us on our website or the associated infrastructure;
      6. You shall not upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programmes designed to interrupt, destroy or limit the functionality of our website or any computer software or hardware or telecommunications equipment;
      7. You shall not circumvent, or attempt to circumvent, any protection measures (electronic or otherwise) in place to regulate or control access to our website, including without limitation through the use of a virtual private network, proxy service, or any other third party service, network, or product with the effect of disguising your IP address or location;
      8. You shall not take any action that imposes a burden or load on our infrastructure that we deem in our sole discretion to be unreasonable or disproportionate to the benefits that we obtain from your use of our website; and/or
      9. You shall not violate any applicable laws, rules or regulations in connection with your access or use of our website.
  4. PRIVACY POLICY
    1. By providing us with any personal data, you agree and accept our Privacy Policy and consent to the collection, use, disclosure and handling of the personal data in accordance with the terms of our Privacy Policy. Our Privacy Policy is available here.
  5. RESERVATIONS POLICY
    1. You may contact us by telephone or email to make a booking/reservation. The contact details of our restaurants are found on our website. You may also make an online booking/reservation. Your use of online booking/reservation services provided by third party vendors is subject to Section 9 below.
    2. All bookings/reservations are subject to the availability of tables at the restaurant of your choice. If there are no tables available at your selected time slot, or if there are special requests, you may contact us by telephone for further information or clarification. Kindly note that special requests are not guaranteed to be met and may be subject to additional charges. Please make your booking/reservation early to avoid disappointment.
    3. Further terms and conditions may apply to your booking/reservation. Such terms and conditions will be displayed or otherwise notified to you during the booking/reservation process. For example, we may require you to pay an advance non-refundable deposit before accepting your booking/reservation. No cancellations or refund requests will be entertained after you have made payment of the deposit and we have accepted your booking/reservation. Your written agreement to our terms and conditions may be required before we can accept and confirm your booking/reservation.
    4. You shall assume the responsibility to honour your booking/reservation. In the event that you are unable to do so, please contact us as soon as possible to cancel your booking/reservation.
    5. If your party fails to show up for your reservation on time, we will have sole discretion to release the table(s) to others and treat your booking/reservation as cancelled. We do not allow the hogging of tables; we reserve the right to seat you only after all members of your party have arrived.
  6. AVAILABILITY OF MENU, ETC.
    1. All menus, items and/or orders are subject to availability. In the event that an item you have ordered is not available, we will endeavour, where possible, to replace the item with an available item of similar or equivalent nature, quality and/or price. We reserve the right to change our menus, items, prices, promotions and/or descriptions at any time without notice. Other special conditions may also apply. Special requests are not guaranteed to be met and may be subject to additional charges.
    2. All images of menu items and other products made which we make available for order on our website are strictly for illustration purposes only.
    3. The following additional terms apply to orders made for food, beverage or other items for takeaway or pick-up from our restaurants (“Self Pick Up Orders”):
      1. All Self Pick Up Orders must be picked up by the customer at the time and venue agreed or notified by us. We do not provide a delivery service.
      2. We are not responsible for any decline in quality of fresh/cooked food/beverage or other loss or damage caused by any delay of the customer in picking up the Self Pick Up Order. We reserve the right to dispose of any Self Pick Up Order of food/beverage which has not been picked up at the appointed time and venue. We do not entertain any requests to re-heat, keep heated or chilled or store any item of a Self Pick Up Order.
      3. Once a Self Pick Up Order is transmitted to us, no cancellations or refund requests shall be entertained.
  7. USER REGISTRATION FOR ONLINE SERVICES
    1. Certain features and functionalities of our website(s) and online platform(s) may be accessible only with a user account (the “User Account”). If you apply for a User Account, you agree to: (a) provide accurate, current and complete information about you as may be required (the “Registration Data”); (b) maintain and promptly update the Registration Data to keep it accurate, current and complete; (c) be solely responsible for maintaining the security and confidentiality of your Registration Data; and (d) accept responsibility for any and all activities that occur under your User Account. You acknowledge that we are entitled to treat all activities that occur under your User Account as having been conducted with your knowledge and authority.
    2. You undertake to inform us as soon as reasonably practicable if you know or suspect that someone else knows the user name and password to your User Account or believe the confidentiality of your user name and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your User Account.
    3. You use your User Account to transact with us at your own risk. You acknowledge that no transmission of data over the Internet is guaranteed to be completely secure, and no security measures are perfect or impenetrable, and you agree not to hold us liable or responsible for any loss or damage resulting from security breach or unauthorised access (e.g. hacking, cybercrime or other security intrusion) that occurs despite our precautions. We urge you to take precautions to protect your own Registration Details (for instance, changing your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser).
    4. We reserve the right, without prior notice and without liability to any party to reject your application for a User Account without having to provide you with any reason for such rejection, and/or to limit, suspend, deactivate or terminate your User Account or any of your rights as a User Account holder if you are in breach of these Terms or for any other reason in our sole discretion.
  8. ELECTRONIC COMMUNICATIONS
    1. If you make any table reservation request, order or purchase through our website or send us e-mail or otherwise communicate with us through our website, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we provide you electronically shall satisfy any applicable legal requirement that such communications be made in writing.
  9. THIRD PARTY LINKS AND REFERENCES
    1. Our website may contain links to websites maintained by third parties. We do not control such websites and you agree that we shall not be held liable or responsible for such websites or for the third parties’ goods or services. Your use of any third party websites, goods and services is strictly at your own risk. We take no responsibility and assume no liability for the information, content or materials which you have provided to the third party vendors.
    2. Third party websites may also link to our website. Such links do not necessarily mean that we are associated or affiliated with or approve of the third party or its goods and services. Please check with us before relying on third party statements of association or affiliation with us.
    3. References on our website to any names, marks, products or services of third parties do not necessarily constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service. To the maximum extent permitted by law, we are not responsible and disclaim all liability for: (a) such third party products, services and/or websites; (b) for any act or omission of these third parties; or (c) any dealings between you and these third parties, whether or not such dealings have been performed or facilitated through our website.
  10. THIRD PARTY VENDORS
    1. We may use the services of third party vendors to enable our customers to make orders, reservations, delivery arrangements and payment online. You may be directed to the website(s) of our third party vendors in order to carry out or complete a transaction. These online services are provided for your convenience. You acknowledge and agree that we take no responsibility and assume no liability for the services of any third party.
    2. Your use of the services of any third party vendors is subject to their respective applicable terms and conditions and privacy policies, which may be different from ours. You are solely responsible for verifying directly with the applicable third party vendors any information on which you wish to rely, including without limitation any terms and conditions in relation to refunds, cancellations and changes in your purchases, orders, deliveries and/or reservations. In no event shall we be responsible for any payments charged by third parties to you in connection with your use of their services.
  11. PRICES AND PAYMENT
    1. Unless otherwise expressly stated, all prices on our website are in Singapore dollars and are not inclusive of GST or other taxes, levies, fees and service charges.
    2. All prices displayed for goods and services are subject to change at any time, and such prices displayed on our website are not final until full payment for the goods and services concerned is made. Our goods and services can change at any time without notice. Other additional terms and conditions may apply.
  12. COUPONS
    1. Any coupons which are made available on our website may be printed and redeemed at participating restaurants, subject to the applicable terms and conditions. These coupons may not be altered, changed or modified in any way. Your use of coupons may be subject to additional terms and conditions stated on the coupons or the applicable coupon web page.
  13. RECIPES
    1. Any recipes found on our website are provided only as suggestions. We assume no obligation or liability and make no warranties whatsoever with respect to these recipes or your use of any of them.
    2. We reserve all rights to the recipes on our website. In accordance with Sections 2 (Ownership) and 3 (Use of Website and Restrictions) above, you may make a copy of a recipe from our website for your own personal, non-commercial use, but you must not reproduce any of them on any website or in any publication.
  14. DISCLAIMER
    1. OUR WEBSITE, ALL GOODS AND SERVICES DESCRIBED OR MADE AVAILABLE BY MEANS OF OUR WEBSITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS ONLY AND YOU USE THEM AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL GUARANTEES, REPRESENTATIONS AND/OR WARRANTIES OF ANY KIND IN RELATION TO ANY OF THE FOREGOING, WHETHER EXPRESS, IMPLIED OR ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, INCLUDING ,WITHOUT LIMITATION, ANY WARRANTIES:
      1. REGARDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR ANY PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER PROPRIETARY RIGHTS OF ANY THIRD PARTY;
      2. REGARDING THE AVAILABILITY, APPROPRIATENESS, TIMELINESS, ACCURACY, COMPLETENESS, CURRENCY OR RELIABILITY OF THE CONTENT (INCLUDING USER CONTENT);
      3. REGARDING THE SECURITY, AUTHENTICITY, INTEGRITY OR CONFIDENTIALITY OF ANY TRANSACTIONS AND OTHER COMMUNICATIONS MADE THROUGH OUR WEBSITE OR ANY DATA (INCLUDING PERSONAL DATA) IN OUR POSSESSION OR UNDER OUR CONTROL;
      4. THAT OUR WEBSITE, THE CONTENT, ANY COMPUTER SYSTEMS OR SERVERS EMPLOYED BY US OR OUR SERVICE PROVIDERS OR ANY E-MAIL OR OTHER ELECTRONIC COMMUNICATION SENT BY US OR ON OUR BEHALF ARE FREE OF MALWARE, VIRUSES, TRACKERS, BUGS, WORMS, TIME BOMBS, TROJAN HORSES, TRAP DOORS OR OTHER CODES AND VULNERABILITIES DESIGNED TO PERMIT UNAUTHORISED ACCESS, TO DISABLE, MODIFY, ERASE, DAMAGE, STEAL OR USURP DATA OR OTHERWISE HARM ANY DATA OR COMPUTER SYSTEM OR THAT THE USE OF OUR WEBSITE OR THE CONTENT WILL NOT HARM ANY DATA OR COMPUTING SYSTEM;AND
      5. THAT OUR WEBSITE AND CONTENT WILL OPERATE OR FUNCTION PROPERLY ON YOUR DEVICES OR OPERATING SYSTEMS.
    2. FOR THE AVOIDANCE OF DOUBT, THE DISCLAIMER UNDER PARAGRAPH 13.1 SHALL NOT IN ANY WAY EXCLUDE OR LIMIT LIABILITY FOR PERSONAL INJURY OR DEATH ARISING FROM NEGLIGENCE, WILFUL MISCONDUCT OR FRAUD.
    3. YOUR ACCESS AND USE OF OUR WEBSITE AND THE CONTENT IS VOLUNTARY AND AT YOUR SOLE RISK. YOU ARE SOLELY RESPONSIBLE FOR:
      1. YOUR RELIANCE ON OUR WEBSITE AND THE CONTENT;
      2. ANY LIABILITY OR DAMAGE THAT YOU MAY INCUR THROUGH OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE AND THE CONTENT; AND
      3. FOR ALL DECISIONS OR ATIONS RESULTING FROM YOUR ACCESS AND USE OF OUR WEBSITE AND THE CONTENT.
  15. LIMITATION OF LIABILITY
    1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL IN NO EVENT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND OR FOR ANY LOST PROFITS OR LOST SAVINGS, HOWSOEVER CAUSED, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. TO THE EXTENT THAT SUCH LIABILITY ARISES NOTWITHSTANDING THE AFORESAID, THEN, TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR CUMULATIVE LIABILITY TO YOU AND PERSONS CLAIMING THROUGH YOU SHALL IN NO EVENT EXCEED THE VALUE OF THE GOODS AND/OR SERVICES PURCHASED BY YOU IN THE SIX (6) MONTHS PRECEDING THE DATE OF YOUR CLAIM AGAINST US, PROVIDED THAT ANY SUCH LIABILITY TO YOU IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, UNDER STATUTE OR OTHERWISE WILL BE REDUCED TO THE EXTENT, IF ANY, TO WHICH YOU CONTRIBUTED TO THE LOSS OR DAMAGE. IN OUR SOLE DISCRETION, IN ADDITION TO ANY OTHER RIGHTS OR REMEDIES AVAILABLE TO US WITHOUT ANY LIABILITY WHATSOEVER, WE MAY, AT ANY TIME AND WITHOUT NOTICE, TERMINATE OR RESTRICT YOUR ACCESS TO AND/OR OF ANY COMPONENT OF THIS WEBSITE.
  16. INDEMNIFICATION
    1. You shall indemnify, defend and hold harmless us and our affiliates, subsidiaries and licensors, and our respective officers, directors, employees and agents from and against any and all losses, damages and expenses of any kind (including reasonable legal and accounting fees and costs) related to such claims, actions or demands arising out of and in connection with: (a) your breach of these Terms, the Privacy Policy, any applicable law or third party rights (including intellectual property rights and data privacy rights); or (b) our reliance on information, data or records provided by you in connection with your access and use of our website.
  17. INJUNCTIVE RELIEF
    1. You acknowledge that a violation or attempted violation of any of these Terms will cause us irreparable damage, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that we shall be entitled as a matter of right to an injunction (including a temporary injunction) issued by any court of competent jurisdiction, restraining such violation or attempted violation of these Terms by you, or your affiliates, partners, agents, or any person authorised by you to do so, as well as recover from you any and all costs and expenses sustained or incurred by us in obtaining such an injunction, including, without limitation, all legal fees and expenses.
  18. MODIFICATION BY RED HOUSE
    1. We may at update or amend these Terms from time to time. Please visit this page for the latest version of these Terms each time you use our website. If you disagree with the Terms, please do not use our website. Your continued use of our website signifies your acceptance of these Terms in force at the time of your use.
    2. We may also, at our sole discretion without prior notice, modify, update, limit, suspend, withdraw, terminate or discontinue any part of our website, including its functionalities, the Content and any goods and services made available by means of our website. We reserve the right to change the URL(s) of our website without prior notice to you.
  19. SUGGESTIONS, COMMENTS AND FEEDBACK
    1. If you respond to any part of the materials contained in our website via any form of communication with us, including through feedback, questions, comments, suggestions, or the like, such information shall be deemed to be non-confidential and we shall have no obligation whatsoever with respect to such communications and shall be free to reproduce, use, disclose and distribute the information to others without limitation, and shall be free to use in any way for any purpose whatsoever the content of such communications including any ideas, know-how, techniques or concepts disclosed therein.
  20. GOVERNING LAW & JURISDICTION
    1. These Terms and all disputes arising out of or in connection with these Terms shall be governed by the laws of Singapore without regard to conflicts of law provisions. You hereby consent and irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore.
  21. GENERAL PROVISIONS
    1. These Terms shall constitute the entire agreement between you and us relating to the subject matter herein and supersede any prior or contemporaneous written or oral representations (including information found on our website) or agreements.
    2. These Terms are for the benefit of and bind you and us and our respective successors and assigns. You shall not assign your rights or transfer your obligations and duties under these Terms to any third party without our prior written consent. We may freely assign our rights or transfer our obligations and duties under these Terms to any third party at any time, without your consent or notice to you.
    3. Any amendment of the Terms, if sought by you, shall not be effective unless it is made in writing and signed by our duly authorised representative.
    4. Our failure to insist upon or enforce strict performance of any provision of the Terms shall not be construed as a waiver of any provision or right. Any waiver of rights shall be in writing and shall not prevent you or us from exercising the same or any other right in future.
    5. The invalidity, illegality or unenforceability of any part of these Terms will be deemed severable from and shall not affect the validity, legality and enforceability of the other parts of these Terms, which shall remain in full force and effect.
    6. Nothing in these Terms creates a joint venture, partnership, relationship of employment or agency between you and us. You do not have authority to contract on our behalf of or bind us.
    7. The rights and remedies under these Terms are cumulative and not exclusive of any other right or remedy provided by law or equity.
    8. No third party shall have any right to enforce any of these provisions under the Contracts (Right of Third Party) Act 2001 or any other theory of law. The headings used in these Terms are included for convenience only and will not limit or otherwise affect the provisions herein.
  22. CONTACT RED HOUSE
    1. Should you have any queries or require any further information on these Terms, please send us an e-mail to: info@redhouseseafood.com.