Privacy Policy

INTRODUCTION
1. We, Red House Holdings Pte. Ltd., have developed this Privacy Policy to inform you of how and why we collect, use, disclose and handle the personal data of our customers and members of the public.
2. Personal data is data that can be used to identify an individual person. Examples of personal data include your name, nationality, age, sex, contact details (e.g. address, email address, telephone numbers), identification number(s).
3. By using our website and social media platforms or our mobile applications (if any) or by communicating or interacting with us, you consent to the collection, use and disclosure of personal data in accordance with this Privacy Policy.
4. If you provide us with the personal data of anyone other than yourself, you represent to us that you have obtained the consent of such third party to you providing us with their personal data, and for the collection, use and disclosure of their personal data for all purposes set out herein. Accordingly, you must first inform the third party of the purposes for which we require his/her personal data (as contained in this Privacy Policy) and obtain his/her consent to your disclosure of his/her personal data to us for those purposes. If you have not informed the third party and obtained his/her consent as described in this paragraph, you must not provide us with his/her personal data.
WHAT PERSONAL DATA WE COLLECT
1. We collect personal data from you when you use our website, social media platforms, mobile applications. We also collect personal data from you when you communicate or interact with us, whether in person, online or by telephone, email or other means, including:
  1. when you make a reservation with us directly or with our business partners, such as online booking/reservations platforms;
  2. when you order or purchase goods or services from us;
  3. when you use the contact form on our website or post content on our social media platforms;
  4. when you sign up with us for news and promotions or otherwise request that we put you on our mailing list; and
  5. when you respond to our promotions and other initiatives.
2. The personal data we collect from you may include the following:
  1. Contact information, including name, email address, postal address, phone number;
  2. User name and password;
  3. Date of birth;
  4. Gender;
  5. Social media account name or handle;
  6. Photographs, videos or other content provided by you;
  7. Billing and payment information, including credit card details;
  8. Reservation or event booking details; and/or
  9. Dietary requirements, restrictions and/or preferences.
3. If you simply browse our website or download materials from our website, we do not usually capture data that allows us to identify you individually.
4. However, our website does make use of cookies. A cookie is a small text file that is placed on your computer’s hard drive. It transmits data to us that helps us analyse web page traffic and improve our website in order to tailor it to users’ needs. We may also use cookies to personalise your online experience by gathering information about your usage patterns and preferences and triggering our web applications to respond to you according to those patterns and preferences. Most browsers accept cookies automatically, but you can adjust your browser settings to disable these cookies. If you choose to disable the cookies associated with our website, certain features and functions of our website may not be available to you and your user experience on our website may also be affected.
5. If you access our website on a mobile device, we may also collect information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services and information, as well as to produce aggregate statistical data for the improvement of services offered by our website. Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer. If you choose to turn off location services, certain location-based services and information may not be available to you.
WHY WE NEED PERSONAL DATA FROM YOU
1. We need to collect, use and disclose your personal data in order to serve you, including:
  1. processing and contacting you about your reservations, bookings, and orders and online payments;
  2. providing the goods, services, information and news that you have requested for;
  3. responding to your queries or feedback, or otherwise providing customer support;
  4. administering any membership or loyalty program, subscription, contest or promotion that you have entered or signed up for;
  5. sending you marketing and promotional materials based on your request and preferences.
2. We also need to collect, use and disclose your personal data for our normal business operations, including:
  1. handling customer service issues, including investigating complaints;
  2. conducting surveys and performing research, planning, data analysis and staff training;
  3. developing, enhancing and improving our goods and services;
  4. financial, regulatory and management reporting, and audit and record keeping; enforcing obligations owed to us (including obtaining legal advice and facilitating dispute resolution);
  5. complying with our legal obligations and requirements, including any requests by relevant authorities, and assisting in investigations by law enforcement and other relevant authorities.
3. From time to time, we, our guests and other persons authorised under our Onsite Photography & Filming Policy may take photographs or video recordings in and around our premises and you may be captured in them. We may use sSuch photographs and recordings may be used in our or third party publications, websites, social media platforms and other communication channels or displayed them at our premises as a record of our business and/or to promote our business.
4. We may also collect, use and disclose personal data for any purpose required or permitted by law
THIRD PARTIES WE DISCLOSE PERSONAL DATA TO
1. We may disclose personal data to third parties located in Singapore or elsewhere in order to achieve the purposes stated in this Privacy Policy. Such third parties include:
  1. our related companies;
  2. our business partners, service providers, contractors and agents, such as vendors that provide payment processing services, reservations/booking services, order fulfilment services, delivery services, data hosting services, marketing and public relations, analytics and other business services;
  3. regulatory and law enforcement authorities and public agencies, where necessary for compliance with any directions, laws, rules, guidelines, regulations or schemes issued or administered by any of them;
  4. business partners involved in co-promotions or joint programs that you have entered or signed up for or opted to receive information about, such as credit card companies;
  5. our professional advisers such as our auditors and lawyers; and/or
  6. any other party to whom you authorise us to disclose your personal data to.
WITHDRAWAL OF CONSENT
1. You may withdraw your consent to being contacted for marketing purposes at any time or change the way we contact you for marketing purposes.
2. You may also withdraw consent to our collection, use, disclosure or handling of personal data for any other purpose. However, please note that, depending on the nature and extent of the withdrawal, it may not be possible for us to provide you with the products, services or information that you have requested for, administer any contractual relationship already in place, or perform or conclude an existing or prospective agreement. This may also result in the termination of any existing agreements you have with us. Our legal rights and remedies in such event are expressly reserved.
3. If you wish to withdraw consent or change your preferred mode of contact, please contact us. See the “How to contact us” section at the end of this Privacy Policy (see paragraph 9.1 below).
RETENTION OF PERSONAL DATA
1. We will retain your personal data for such period of time that the purpose(s) of collection of your personal data is still being served, and/or retention of your personal data is still necessary for any legal and business purposes.
ACCESS TO AND CORRECTION OF PERSONAL DATA
1. If you wish to request for correction or access to your personal data in our possession or under our control, please contact us. See the “How to contact us” section at the end of this Privacy Policy (see paragraph 9.1 below). We may charge a reasonable fee for processing your request for access to your personal data.
HOW TO CONTACT US
1. If you have requests, queries or concerns regarding your personal data or any aspect of this Privacy Policy, please contact us at info@redhouseseafood.com. Please allow some time for your request or query to be processed.
AMENDMENTS AND UPDATES
1. We may update or amend our Privacy Policy from time to time to reflect changes in applicable law and/or our data usage and handling processes. The updated or amended Privacy Policy will be posted on our website at https://www.redhouseseafood.com/terms-conditions/. All updates and amendments are effective immediately when posted and will apply to personal data provided to us previously. Please visit this page for the latest version of our Privacy Policy each time you use our website, social media platforms and mobile applications. If you disagree with the changes, please discontinue use. If you continue using our website, social media platforms and mobile applications after changes to this Privacy Statement have been made, , the latest version of our Privacy Policy will apply to you.

Red House Seafood – Onsite Photography & Filming Policy

Photography and filming by our guests in the publicly accessible parts of our premises is generally permitted for their personal and non-commercial use

Prior approval is required for commercial and media-related photography and/or filming at our premises. Please contact us at info@redhouseseafood.com to request for approval. Approval may be withheld or be subject to conditions at our sole discretion.

We reserve the right to restrict or stop any photography or filming (even if prior approval was granted) for the safety and comfort of our guests and the smooth operation of our business.