Terms & Conditions

1. OWNERSHIP

1.1 We, Red House Holdings Pte. Ltd. , and our licensors own this website and all its contents, including any and all of its modules, the arrangement and compilation of content, all trademarks and logos, information, text, graphics, button icons, audio and video clips, digital downloads, data compilations, software displayed on or used in connection with this web site (collectively the “Content”). You acknowledge and agree that you have no right, title or interest (including without limitation all copyright, trademarks and all other intellectual property rights) in any of the Content and will not challenge our ownership or right to use the Content on this Website.

2. USE OF WEB SITE

2.1 You shall not, except as permitted under applicable law, modify, adapt, translate, decompile, alter, disassemble, reverse engineer or create derivative works from any Content or copy, reproduce, republish, upload, post, transmit, distribute or otherwise communicate or caused to be displayed to the public any Content without our prior written permission. However, you may download, display and print the materials displayed on this website for your personal, non-commercial use.
2.2 You shall not use this website and/or any Content to violate applicable copyright, trademark or other intellectual property laws or other laws. You must
retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any
of such notices.
2.3 You shall not employ misleading e-mail addresses or falsify information in the header, footer, return path, or any part of any communication, including short message services (SMS) and/or electronic mails (e-mails), transmitted through this website.
2.4 You shall not use any “robot,” “spider”, “crawler” or other automated device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this web site, in any case without our prior written permission.
2.5 You shall not take any action or otherwise use any device, software or routine to interfere or attempt to interfere with the proper working of this website.
2.6 You shall not take any action that imposes a burden or load on our infrastructure that we deem in our sole discretion to be unreasonable or disproportionate to the benefits that we obtain from your use of this website.

3. PRIVACY POLICY

3.1 By providing your telephone number or e-mail address, or registering for our “Exclusive Red House Offers and News” you have consented or requested to receive marketing communications from us. You may from time to time receive marketing communications by way of SMS and/or e-mail relating to table reservations, special offers, news and/or our dining recommendations. You may unsubscribe from our mailing list at any time by following the directions provided in the electronic communications.
3.2 When you visit or use this website on a mobile device, we may collect information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services and information, as well as to produce aggregate statistical data for the improvement of services offered by this website. Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer.
3.3 This website uses cookies. A cookie is a small text file that is placed on your computer’s hard drive. It transmits data to us that helps us analyse web page traffic and improve our web site in order to tailor it to users’ needs. We may use cookies to personalise your online experience by gathering information about your usage patterns and preferences and triggering our web applications to respond to you according to those patterns and preferences. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us. Most browsers accept cookies automatically, but you can alter the settings of your browser to refuse these cookies. If you choose to refuse these cookies, certain features of our website may not be available.
3.4 If you believe that your personal information has been provided to us without your consent, please contact us at [insert e-mail] to have your information removed from our database or to unsubscribe from any marketing communications. Please allow some time for your request to be processed. You acknowledge that your sole remedy and our sole responsibility is for us to cease use of your personal information as soon as practicable upon receiving written notice from you to do so.
3.5 We may update our Privacy Policy in these Website Terms and Conditions from time to time without notice to you by, amongst other ways, posting the revised Privacy Policy in our “Privacy Policy” section of this website or in these Terms and Conditions. The revised Privacy Policy is effective immediately when posted. It is your responsibility to review this website and our Privacy Policy periodically to learn of any modifications. Your continued use of this website, or any product or service offered through this website, after the posting of any modifications will constitute your acknowledgment and acceptance of the terms of the modified Privacy Policy.
3.6 If you browse this website or download materials from this website, we do not capture data that allows us to identify you individually. If you send us an e-mail or any other form of communication in which you provide us with personally identifiable data, it means that you consent to receiving communications from us for marketing and promotional purposes. We will not share your personal data with third parties without your prior express written consent, except to our contractors for specific support services, maintenance services or any other services.
3.7 We reserve the right to access and disclose your personal information where we believe this is permissible or necessary to comply with applicable laws and lawful government requests, to operate its systems properly or to protect ourselves.
3.8 No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to use. Any such transmission is done at your own risk.

4. RESERVATIONS POLICY

4.1 We will send automated service messages by e-mail pertaining to your table reservation(s) made on this website, such as acknowledgements and reminders of reservations. Reservations are only confirmed after you receive our e-mail or telephone. With the acceptance of these Website Terms and Conditions, you acknowledge and agree to receive reservation confirmations by e-mail or telephone each time after making a reservation through this website.
4.2 All reservations are subject to availability. The availability of reservations is determined at the time of your booking. If there are no tables available for the time slot that you want, or if there are special requests, you may contact us by telephone for further information or clarification. Please submit your reservations early to avoid disappointment. For private events or groups bigger than thirty (30) pax, you are required to contact us by e-mail or telephone and reserve at least a week in advance. We will contact you if we can accommodate your reservation. For the Chinese New Year holidays, we will require an advance non-refundable deposit of Singapore Dollars One Hundred (S$100) excluding goods and services tax for reunion dinner reservations. No refunds or cancellations are accepted after payment is made and upon receipt of our confirmation e-mail. All payments must be paid via credit card. You may be required to show the credit card at the time of making full payment for the goods and services.
4.3 For reservations of groups more than thirty (30) pax, our website may permit you to place event set menu orders online. We require a deposit of thirty percent (30%) on selected event set menus on this website. To make order and payment for the event set menus, you will be required to register for a user account by creating your own username and user account password and providing certain personal information. All orders for such set menus must be placed at least one (1) working day in advance. Orders are only confirmed after you receive our confirmation e-mail. All prices displayed are subject to change. Please note that the prices displayed on this website are inclusive of seven percent (7%) goods and services tax (GST). No refunds or cancellations are accepted after payment is made and upon receipt of our confirmation e-mail. All payments must be paid via credit card. You may be required to show the credit card at the time of making full payment of the event set menus. All menus, items and/or orders are subject to availability. In the event that item is not available, we will replace an item of equivalent quality and price. We reserve our right to change our menus, items, prices and/or descriptions at any time without notice. Other special conditions may also apply. Kindly note that all special requests may be subjected to additional charges.
4.4 There is a designated cut-off time for online reservations. If you wish to make an online reservation on that day, you can do so anytime during the day until 5 pm. Beyond the cut-off time of 5 pm, no more online reservations or modifications will be entertained or accepted. You will be required to contact Red House by phone to make a reservation after 5pm or modify a reservation.
4.5 You shall assume the responsibility to honor the reservation. In the event that you are unable to honor your reservation, you are required to cancel your reservation in as timely a manner as possible and at least one (1) hour in advance by contacting Red House by phone.
If you fail to show up for your reservation, we will have sole discretion to release the table. We will only hold your reservation for fifteen (15) minutes before we release the table. Please also ensure that the other guests arrive within thirty (30) minutes of the reserved time as we hold the right to give your seats or table to another group based on the discretion of our managers. Such cases will be deemed as “No-Show”. We also do not allow hogging of tables.

5. DELIVERY AND TAKE AWAY POLICY

5.1 Delivery services for online orders are provided by Gourmet To Go LLP (“GTG”). The website www.hungrydelivery.com is the authorized website to facilitate GTG’s delivery operations. We are not related, associated or affiliated with GTG.
5.2 Our website may permit you to place take away orders online. To make a takeaway order, you will be required to register for a user account by creating your own username and user account password and providing certain personal information. All takeaway orders must be placed at least one (1) working day in advance. Orders are only confirmed after you receive our confirmation e-mail. Collection of the takeaway orders must be done during operating hours stated in this website. For takeaway orders during Chinese New Year and Mother’s Day holidays (“Public Holiday”), collection is done on the eve of the Public Holiday before 5pm. Please allow us at least three (3) hours to prepare any takeaway orders during a Public Holiday.

6. ELECTRONIC COMMUNICATIONS

6.1 If you choose to register a user account with us, submit any table reservation, order or make any purchase of goods and services or send us e-mail or otherwise communicate with us through this website, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we provide you electronically shall satisfy any legal requirements that such communications be in writing.

7. USER ACCOUNT

7.1 You will be required to create a user account including by creating your own username and user account password to order, make payment for goods and services or use certain other features of this website. In creating a user account, you will need to provide us with certain personal information. You are solely responsible for maintaining the confidentiality of your user account details. We are entitled to treat all activities that occur under your user account as having been conducted with your knowledge and authority. You may only create / maintain one user account at any one time. We cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements.
7.2 In registering a user account, you represent and warrant to us that (a) all information you provide is true, accurate, current, and complete to the best of your knowledge and belief and that you will promptly update us in the event of changes to such information; (b) you are at least eighteen (18) years old; (c) you are and will be legally and financially responsible for all activities that occur under your user account; (d) you will immediately notify us upon discovery of any unauthorized use of your user account or any other breach of security; and (e) by submitting your personal information, you consent to the use of that information as set out in these Website Terms and Conditions.
7.3 We reserve the right to limit, suspend or deactivate your user account or any of your account privileges if you violate any of these Website Terms and Conditions or if your user account is inactive or if we deem it fit to do so for security reasons.

8. THIRD PARTY LINKS

8.1 This website may contain links to websites maintained by third parties. We do not control such websites and accept no responsibility for them or for the third parties’ goods or services. Your use of any third party websites, goods and services is strictly at your own risk. We take no responsibility and assume no liability for the information, content or materials which you have provided to the third party vendors.
8.2 Third party websites may also link to this website. Such links do not necessarily mean that we are associated or affiliated with or approve of the third party vendors or its goods and services. Please check with us before relying on third party statements of association or affiliation with us.

9. THIRD PARTY VENDORS

9.1 We may use the services of third party vendors to enable our customers to make orders, reservations, delivery arrangements and payment online. You may be directed to the website(s) of our third party vendors in order to complete a transaction. These online services are provided for your convenience. We take no responsibility and assume no liability for the services of any third party.
9.2 You are solely responsible for verifying directly with the applicable third party vendors any information on which you wish to rely. The purchase and use of a third party vendor’s goods and services may also be subject to the vendor’s specific terms and conditions, including without limitation terms and conditions in relation to refunds, cancellations and changes. You are solely responsible for verifying these specific terms and conditions directly with the third party vendor before purchasing or using its goods or services. In the event of any inconsistency between the specific terms and conditions for goods and services of third party vendors and these Website Terms and Conditions or any other Content, the specific terms and conditions shall prevail in relation to those goods or services. In no event shall we be responsible for any payments due to third parties in connection with your purchase or use of their services.

10. PRICES AND PAYMENT

10.1 Unless otherwise expressly stated, all prices on this website shall be exclusive of all taxes, levies and fees.
10.2 All prices displayed for goods and services are subject to change, and such prices are not final until full payment for the product and service concerned is made. Our goods and services can change at any time without notice. Other special conditions may apply.

11. COUPONS

11.1 Coupons which are made available on this website may be printed and redeemed at participating restaurants. These coupons may not be altered, changed or modified in any way. Your use of coupons may be subject to additional terms and conditions stated on the coupons or the coupon web page.

12. RECIPES

12.1 The recipes found on this website are provided only as suggestions. We assume no obligation or liability and make no warranties whatsoever with respect to these recipes or your use of any of them.
12.2 We reserve all rights to the recipes on this website. In accordance with Sections 1 (Ownership) and 2 (Use of Website) above, you may make a copy of a recipe from this website for your own personal, non-commercial use, but you must not reproduce any of them on any website or in any publication.

13. DISCLAIMER

13.1 THIS WEBSITE, ALL GOODS OR SERVICES DESCRIBED OR MADE AVAILABLE BY MEANS OF THIS WEBSITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS ONLY AND YOU USE THEM AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES IN RELATION TO ANY OF THE FOREGOING, WHETHER EXPRESS, IMPLIED OR ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR ANY PURPOSE, NON-INFRINGEMENT, ANY WARRANTIES AS TO THE ACCURACY, COMPLETENESS, CURRENCY OR RELIABILITY OF THE CONTENT (INCLUDING USER CONTENT) OR THE SECURITY, AUTHENTICITY, INTEGRITY OR CONFIDENTIALITY OF ANY TRANSACTIONS AND OTHER COMMUNICATIONS MADE THROUGH THIS WEBSITE, AND ANY WARRANTIES THAT THIS WEBSITE, ITS CONTENT, ITS SERVERS OR ANY E-MAIL SENT FROM US ARE FREE OF VIRUSES, TRACKERS, BUGS, WORMS, TIME BOMBS, TROJAN HORSES, TRAP DOORS OR OTHER CODES DESIGNED TO PERMIT UNAUTHORISED ACCESS, TO DISABLE, MODIFY, ERASE, DAMAGE, STEAL OR USURP DATA OR OTHERWISE HARM ANY DATA OR COMPUTER SYSTEM OR THAT THE USE OF THIS WEBSITE OR THE CONTENT WILL NOT HARM ANY DATA OR COMPUTING SYSTEM. SOME TERRITORIES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO TO THAT EXTENT THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. THIS DISCLAIMER SHALL NOT IN ANY WAY EXCLUDE OR LIMIT LIABILITY FOR PERSONAL INJURY OR DEATH ARISING FROM NEGLIGENCE, WILFUL MISCONDUCT OR FRAUD.

14. LIMITATION OF LIABILITY

14.1 TO THE EXTENT PERMITTED BY LAW, WE SHALL IN NO EVENT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR FOR ANY LOST PROFITS OR LOST SAVINGS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, STRICT LIABILITY, STATUTE OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
14.2 TO THE EXTENT PERMITTED BY LAW, OUR CUMULATIVE LIABILITY TO YOU AND PERSONS CLAIMING THROUGH YOU SHALL IN NO EVENT EXCEED THE VALUE OF THE GOODS AND SERVICES PURCHASED BY YOU BY MEANS OF THIS WEBSITE IN THE SIX (6) MONTHS PRECEDING THE DATE OF YOUR CLAIM AGAINST US. FURTHER, OUR LIABILITY TO YOU IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, UNDER STATUTE OR OTHERWISE WILL BE REDUCED TO THE EXTENT, IF ANY, TO WHICH YOU CONTRIBUTED TO THE LOSS OR DAMAGE. IN ITS SOLE DISCRETION, IN ADDITION TO ANY OTHER RIGHTS OR REMEDIES AVAILABLE TO US WITHOUT ANY LIABILITY WHATSOEVER, WE MAY, AT ANY TIME AND WITHOUT NOTICE, TERMINATE OR RESTRICT YOUR ACCESS TO AND/OR OF ANY COMPONENT OF THIS WEBSITE.

15. INDEMNIFICATION

15.1 You shall indemnify, defend and hold harmless us and our affiliates, subsidiaries and licensors, and our respective officers, directors, employees and agents from and against any and all losses, damages and expenses of any kind (including reasonable legal and accounting fees and costs) related to such claims, actions or demands arising out of and in connection your breach of these Website Terms and Conditions.

16. INJUNCTIVE RELIEF

16.1 You acknowledge that a violation or attempted violation of any of these Website Terms and Conditions will cause us irreparable damage, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that we shall be entitled as a matter of right to an injunction (including a temporary injunction) issued by any court of competent jurisdiction, restraining such violation or attempted violation of these Website Terms and Conditions by you, or your affiliates, partners, or agents, as well as recover from you any and all costs and expenses sustained or incurred by us in obtaining such an injunction, including, without limitation, all legal fees and expenses.

17. MODIFICATION BY RED HOUSE

17.1 We may at any time modify these Website Terms and Conditions at our sole discretion without prior notice. Your continued use of this website signifies your acceptance of these Website Terms and Conditions in force at the time of your use.
17.2 We may also, at our sole discretion without prior notice, modify any part of this website, including the Content and any goods and services made available by means of this website, and limit, suspend, revise, withdraw or terminate this website or any of its functionalities, or any offers relating to goods or services made on this website.

18. GOVERNING LAW & JURISDICTION

18.1 These Website Terms and Conditions and all disputes arising out of or in connection with these Website Terms and Conditions shall be governed by the laws of Singapore without regard to conflicts of law provisions. You hereby consent and submit to the non-exclusive jurisdiction of the courts of Singapore.

19. GENERAL PROVISIONS

19.1 These Website Terms and Conditions constitute the entire agreement between you and us and supersede any prior agreements.
19.2 This agreement is for the benefit of and binds you and us and our respective successors and assigns. You shall not assign your rights or transfer your obligations and duties under this agreement to any third party without our prior written consent. We may freely assign our rights or transfer our obligations and duties under this agreement.
19.3 No amendment of this agreement by you shall be binding unless it was made in writing and signed by you and us.
19.4 Any waiver of rights shall be in writing and shall not prevent you or us from exercising the same or any other right in future.
19.5 The invalidity, illegality or unenforceability of any part of this agreement shall not affect the validity, legality and enforceability of the other parts of this agreement.
19.6 Nothing in this agreement creates a joint venture, partnership, relationship of employment or agency between you and us. You do not have authority to contract on behalf of or bind Red House.
19.7 The rights and remedies under this agreement are cumulative and not exclusive of any other right or remedy provided by law or equity.
19.8 No third party shall have any right to enforce any of these provisions under the Contracts (Right of Third Party) Act (Cap.53B) or any other theory of law.
19.9 The headings used in these Website Terms and Conditions are included for convenience only and will not limit or otherwise affect the provisions herein.

20. CONTACT RED HOUSE

Should you have any queries or require any further information on these Terms and Conditions, please send us an e-mail to: info@redhouseseafood.com.